gmv.london - Customer Care

Customer Care

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ConsumerCare Consultation NOW RESERVING! Click here to register E:Call us on: 0208 023 8034 E:gmv@cpplc.com HomeLocationTransportThe VillageThe Greenwich PeninsulaThe VisionHistoryVideoMasterplanGallerySpecificationAvailabilityThe TeamCustomer CareEnquiriesNews Buy with just a 5% petrifaction with London Help to BuyJUST ONE STOP FROM CANARY WHARFAcres of parkland and an Ecology Park to exploreNEW JUBILEE LINE NIGHT SERVICE NOW OPERATING FROM NORTH GREENWICH* The TeamCustomer Care Find Your New Home Select price range... £200,000 - £249,999 £250,000 - £299,999 £300,000 - £349,999 £350,000 - £399,999 £400,000 - £449,999 £450,000 - £499,999 £500,000 - £549,999 £550,000 - £599,999 £600,000 - £649,999 £650,000 - £699,999 £700,000 - £749,999 £750,000 - £799,999 £800,000 - £849,999 £850,000+ Number of bedrooms... 1 2 3 4    ConsumerCare OUR SERVICE TO YOU  Our Sales Consultants, Construction Staff andConsumerCare team work closely together to unzip one goal - that you are entirely happy with your new GMV home and that it is delivered in vibrations with ourConsumerCharter. For well-constructed peace of mind, our team of people are specifically trained and misogynist to deal with consumer service issues. You will moreover have a Home Demonstration prior to completion and everything will be explained to you at that time. Upon moving in, should you encounter any problems that are causing you snooping with your new home, ourConsumerCare teams are misogynist during office hours. For the first two of the ten years of your New Home Warranty, ourConsumerCare team will be on hand to squire you with any issues that you may have with your new home and a 24 hour emergency number for heating, plumbing and electrical problems will be available. CUSTOMER CHARTER Greenwich Millennium Village Ltd is single-minded to providing you, our customers, with quality homes. The GMV team is working to unzip one worldwide goal; to ensure that you are satisfied and happy with your new GMV home, from the moment that you make your reservation, to the day you move in and beyond. No matter who you are dealing with, or what queries, questions or complaints you may have, you can be confident that our people and procedures will pinion to the terms of our Charter and the 'Consumer Code  for Home Builders'. Copies of the 'ConsumerLawmakingfor Home Builders' are misogynist from the sales offices and via this website, a reprinting (also identifying where remoter guidance can be found) will unchangingly be provided to you upon reservation. We will be outgoing in all our dealings with you, by stuff polite, well-spoken and straightforward in response to every contact with you. If we are not worldly-wise to requite you an firsthand wordplay to a query, we pledge to respond to you within one working day. All of our consumer facing staff will be trained to understand their responsibilities in all of their dealings with you, in vibrations with our Charter and the ConsumerLawmakingfor Home Builders. Our marketing and razzmatazz will be well-spoken and truthful. As part of the process of ownership a GMV home, you will receive comprehensive information explaining the purchase process and the ways in which you can get the most out of living in your chosen home. We will be on hand to squire you throughout the process of ownership your GMV home. Our contract of sale terms & conditions will be well-spoken and fair, with receipt rights explained. We will provide you with an predictable completion date, in order for you to plan your moving arrangements. We will ask you to shepherd a Home Demonstration with us, surpassing Legal Completion, to demonstrate the fixtures and fittings within your new GMV home. Your new GMV home will be cleaned, ready for the day you move in. We will welcome you into your new GMV home on the day of Legal Completion. We will contact you within 14 days of moving in to your new GMV home, to trammels you are settling in and to wordplay any queries. We will requite you reliable information well-nigh NHBC’s Buildmark imbricate and/or any other relevant guarantees and warranties. A defended member of theConsumerService Department will deal with any queries or problems should they arise, in vibrations with the NHBC 2-Year Initial Guarantee Period. We will provide 24-Hour EmergencyImbricatefor heating, plumbing and electrical problems, for the elapsing of the NHBC 2-Year Initial Guarantee Period. This includes your heating and hot water provision, (however this may be subject to compliance with yearly servicing requirements as detailed in the Homeowner's Pack and the relevant manufacturers’ warranties). All supplied appliances will be covered under their respective manufacturer warranties. We will endeavour to alimony the zone virtually your new home as wipe and tidy as possible, as well as the remainder of the development. We will provide health & safety translating to help reduce the potential risk of danger to you and your family, whilst towers works are in progress. OurConsumerCharter commitments do not stupefy your statutory rights. NEW HOME WARRANTY When you purchase a new home from GMV, you can be confident that it has been synthetic to our upper standards. As a result it comes well-constructed with a 10 year NHBC (National Housebuilding Council).     THE CONSUMER CODE The ConsumerLawmakingfor Home Builders applies to home buyers who, without 1st April 2010, reserve to buy a new or newly converted home built by a home builder under the insurance protection of one of the supporting Home Warranty Bodies. TheLawmakingconsists of a set of key principles that home builders (who are registered with a supporting Home Warranty Body e.g. such as the NHBC) must prefer in support of the interests of new home buyers. In essence the purpose of theLawmakingis to ensure Home Buyers: will be treated fairly understand the service levels to be expected are provided with reliable information to help make their decisions if dissatisfied, understand how to wangle speedy, low-cost dispute-resolution arrangements Greenwich Millennium Village supports the lawmaking and encourages you to visit the ConsumerLawmakingfor Home Builders website, where you will find remoter detailed information regarding the Code.   These particulars should be treated as unstipulated guidance only and should not be relied upon as statements or representrations of fact. We operate a policy of continual product minutiae and individual features may vary. We recommend intending purchasers satisfying themselves, by personal inspection or otherwise, as to lawfulness of these particulars. GMV LTD reserves the right to update specifications as necessary. Greenwich Millennium Village is a joint venture between Countryside and Taylor Wimpey in undertone with the Mayor of London. © 2017 Countryside Properties PLC, The Drive, Brentwood, Essex CM13 3AT | Registered in England No. 09878920 E-mail group@cpplc.com | Privacy Policy | Cookie Policy | Accessibility | New Homes Countryside pursues a policy of continuous improvement. Whilst every effort has been made to ensure the information on this website is correct, it is intended as a guide only and the visitor reserves the right to yo-yo the information as necessary without prior notice. This information does not constitute or form part of a contract for sale. Computer generated images are indicative only and may vary from the illustration.